eSIM+ Full Set-up Guide (iOS)

Note: If you've purchased your eSIM through the website and you have the installation QR code in your email's inbox, skip to Step 4.

Step 1: In the Global YO app, locate the 'My eSIM' Bubble.

Step 2: Tap on the 'Install this eSIM' banner.

Step 3: Share your QR code to another device (For iOS 16 and lower) or save it to your gallery (iOS 17 and up). 

If you have iOS 17 or later you might want to try direct installation instead, 

Step 4: Open the 'Settings' app in your iPhone.

Step 5:  Tap on 'Cellular'

Step 6: Tap on the 'Add eSIM' option. Make sure you have a strong Wi-Fi connection and enough battery. 

If the process get's interrupted you won't be able to scan the QR code again!

Step 7: This screen will show up. Select the 'Use QR code' option.

Step 8: If you're using iOS 16 or lower, your phone's camera will be turned on. You will have to open the QR code in another device in order to scan it.

If you're using iOS 17 or higher, you can choose if you want to scan using the camera or scan the QR code right from your gallery instead. 

Step 9: Your eSIM is now installed and you will be asked to give your eSIM a name so you can easily identify it. We recommend naming it "Global YO"

Please note that the activation process is different form the installation process. 

If you're not physically in a country supported by the package yet, the process cannot continue and your eSIM will be stuck in "Activating" status until you arrive at your destination. Tap here for more information.

If you're in a country supported by the package, proceed with the next step.

Step 10: Your eSIM is now ready to activate. Tap 'Continue' 

Step 11: Once your eSIM+ detects a local network it will be activated. Tap 'Done' to finish. 

Step 12: You'll be taken back to the 'Cellular' settings. You'll notice that the Global YO eSIM has been added. 

If you are using your data package at a later date, come back to this guide once you're going to use it. 

If you want to use your data package immediately, go to the next step. 

Step 13: Tap on the 'Cellular Data' option.

Step 14: Select the Global YO eSIM. This will make sure that you're using data from your Global YO eSIM and not your home network carrier.

Step 15: Back on the 'Cellular' menu, tap the Global YO eSIM.

Step 16: Make sure roaming is turned on.

You're finished! Your eSIM has been installed, activated, selected as the source of mobile data and your package has been activated as well.

If you can't stablish a connection we recommend checking our Basic Troubleshooting guide. 

If you still have any trouble or additional questions, make sure to reach out to us at [e-mail], we will be happy to assist.

Let's YO!